There’s a new secret making it’s way around Australian business circles…the Philippines call centre. Australian businesses are learning that one of the easiest and quickest ways to more Australian dollars to their bottom line is to outsource as much of their front and back office processes as possible to a Philippines call centre.
Yes, it’s true. So much of the way business is transacted today can be done digitally either via the internet or by telephone. And that’s not taking into account that even telephonic communications are moving onto the internet today. That’s why just Australian businesses are trying to outsource just about everything except the actual entrepreneurial decision making itself. Many of those processes are now handled by the Philippines call centre industry.
The Philippines call centre can handle both outbound and inbound processes. Inbound processes can include such things as customer service, tech support, inbound sales (or ‘telesales’ as the Aussies call it) and even such things as appointment scheduling and rescheduling.
On the outbound side of the coin, the Philippines call centre can handle outbound sales, outbound data cleansing, outbound lead generation, outbound appointment scheduling, outbound surveys, etc.
The fact is, Philippines call centre operators are extremely capable, courteous and enthusiastic about their responsibilities and…just about everybody agrees that their English is as close to native-English as you can get. That’s why in 2010 the Philippines became the number one offshore destination for call centres in the world.
You can find a Philippines call centre by searching on Google but another way to find one is to ask some of the business people you know. In some cases you’ll find somebody who can give you a good referral. If you do your research on Google be sure and look for a company with a good website, good testimonials, high visibility and transparency and, preferably, a company with some US management.
A very few Philippines call centres have US management and/or ownership. If you can find one of those, you’re really going to get the best of both worlds because they’ll have an understanding of what the Philippines call centre operators can do and also the understand of Western consumer behavior to adapt to your requirements.