As the Australian business community has learned more about the advantages of offshore outsourcing, the Philippines call centre is proving not only the most convenient because of their geographic proximity to Australia but also the most logical because of quality and value.

Australia happens to be not too far from the two major English language offshore outsourcing destinations off call centre work.  The closest location is the Philippines and that’s just one of the reasons the Philippines offshore call centre industry gets the lion’s share of offshore outsourced call centre contracts from Australian business.

Typical cost savings are tremendous.  Even though the average Philippines call centre is very high-tech, it’s also true that the cost of living in the Philippines is significantly lower than Australia’s.  That means that labor cost factors are much lower, an average 30-60% lower.

The import of this fact means that companies on limited budgets can now afford sufficient call centre services to do some good.  And that’s good too because the Philippines call centre can do a lot to help Australian businesses stay ‘above-water’ in these tough economic times.

The Philippines call centre can do inbound and outbound telesales, customer support, tech support, surveys, contribution solicitations, customer win-back, and a variety of other processes that all help Australian companies make and save money.

The Philippines call centre is also very pleasant to deal with too.  They have a true attitude of service because Filipinos are, by nature, very service minded.  The Philippines call centre industry is the primary driving force behind the smoothly accelerating Philippines economy now and call centre industry leaders don’t want to derail that movement by giving anything less than excellent service.

Philippines call centre agents really like and appreciate their jobs too.  And why not?  They receive wages well above the Philippines national wage average, they enjoy working conditions much better than most Filipinos have, and they actually have the opportunity to advance within their companies because most of these companies are growing rapidly.

The Philippines call centre industry has very visibly transformed the skyline of Manila, the Philippines national capital.  There are large areas of the city that buzz with activity 24/7 with call centre agents going to and from work.  This all make the Philippines one of the many bright spots in the Asian economy.

Mention the subject of a Philippines call centre to any knowledgeable person in Australia and they’ll assume you’re talking about a call centre in Manila, Philippines.  As the call centre business has mushroomed in the Philippines over the last 10 years, Manila is definitely where all the call centre action is.

The reason for that is simple:  Australian businessmen and women know that Manila is the centre of the call centre business in the Philippines because it’s not only the largest and most metropolitan of Philippines cities but it’s also where the best labor pool is.  The Philippines call centre industry needs a lot of young agent recruits to staff the ever-growing demand for inbound and outbound agents to handle customer service, tech support, help desk support, telesales and such things as that.

Manila is also where the best communications infrastructure is to build a call centre in the Philippines.  As the largest English speaking country in Asia, the Philippines has a ready supply of talented and motivated agents to staff the demand for call centre agents with these Philippines companies.  Since the living cost is relatively low in the Philippines (compared to other Asian countries) these agents can earn a salary that’s very competitive on local scale yet still highly affordable by their clients in Australia and other English speaking countries.

Wages for call centre services based out of the Philippines are typically 30-60% less that wages for similar skills sourced locally in client countries.  This means that even though there is some slight lose in efficiency due to a sometimes slightly detectable Filipino accent, the client is able to afford a lot more work for their capital expended and thus their ROI is much higher by outsourcing their inbound and outbound call centre operations to the Philippines.

Outsourcing call centre services from the Philippines is a win-win for client, consumer and call centre agents.  The consumer get courteous and efficient service, the client company gets expanded services to their clients and the call centre employees take home good salaries that help their life style.

There’s a new secret making it’s way around Australian business circles…the Philippines call centre.  Australian businesses are learning that one of the easiest and quickest ways to more Australian dollars to their bottom line is to outsource as much of their front and back office processes as possible to a Philippines call centre.

Yes, it’s true.  So much of the way business is transacted today can be done digitally either via the internet or by telephone.  And that’s not taking into account that even telephonic communications are moving onto the internet today.  That’s why just Australian businesses are trying to outsource just about everything except the actual entrepreneurial decision making itself.  Many of those processes are now handled by the Philippines call centre industry.

The Philippines call centre can handle both outbound and inbound processes.  Inbound processes can include such things as customer service, tech support, inbound sales (or ‘telesales’ as the Aussies call it) and even such things as appointment scheduling and rescheduling.

On the outbound side of the coin, the Philippines call centre can handle outbound sales, outbound data cleansing, outbound lead generation, outbound appointment scheduling, outbound surveys, etc.

The fact is, Philippines call centre operators are extremely capable, courteous and enthusiastic about their responsibilities and…just about everybody agrees that their English is as close to native-English as you can get. That’s why in 2010 the Philippines became the number one offshore destination for call centres in the world.

You can find a Philippines call centre by searching on Google but another way to find one is to ask some of the business people you know.  In some cases you’ll find somebody who can give you a good referral.  If you do your research on Google be sure and look for a company with a good website, good testimonials, high visibility and transparency and, preferably, a company with some US management.

A very few Philippines call centres have US management and/or ownership.  If you can find one of those, you’re really going to get the best of both worlds because they’ll have an understanding of what the Philippines call centre operators can do and also the understand of Western consumer behavior to adapt to your requirements.